Checked reviews

What people wrote after a shop.

• Donna Reid

  28 February 2026 · Birmingham

  ★★★★★

  Click and collect at Erdington. One substitution, their own milk for the brand I picked, which was fair enough. The person on the desk found the bags without me repeating the name.

  Verified with KYC

• Paul Hughes

  11 January 2026 · Coventry

  ★★★★★

  Booked 6 to 7. The van arrived at 8.40. The ice cream had given up. Getting the money back meant a form, then a wait, then another form.

  Unprompted

  Tesco replied

  Paul, a 6 to 7 slot that turns up at 8.40 is not the slot you paid for. We have refunded the delivery charge and the ice cream. Two vans were off at that depot that evening, which is our problem to fix, not yours to chase.

• Amina Yusuf

  4 December 2025 · London

  ★★★★★

  Clubcard prices on the app matched the shelf tickets. I checked eight items because I have been caught out before. All eight were right. That has not been my usual Tesco trip.

  Google

• Helen Cho

  16 October 2025 · Reading

  ★★★★★

  The sourdough was yesterday's. I asked at the bakery counter and they swapped it without the sigh. The rest of the shop was fine, nothing to write home about.

  Instagram

• Mark Ellis

  2 September 2025 · Nottingham

  ★★★★★

  Online order was missing the chicken, the oat milk, the bananas, and the washing powder. The driver said it was not on the van. The app still said delivered.

  Unprompted

  Tesco replied

  Mark, four missing lines and a “delivered” tick is a bad close to a shop. We have refunded those four items and the delivery fee. A person at the store is looking at how that van was loaded.

• Claire Dunn

  23 July 2025 · Sheffield

  ★★★★★

  I do the weekly shop for my dad and leave a note for the driver about the side gate. They have actually read it the last three times. The substitutions are still a bit keen.

  LinkedInVerified with KYC

• Owen Price

  9 June 2025 · Cardiff

  ★★★★★

  The pharmacy held the prescription and it was bagged when I got there after work. I have spent longer in that queue than in the rest of the shop. This visit was the other way round.

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• Sophie Grant

  15 April 2025 · Glasgow

  ★★★★★

  Self checkout shouted about an unexpected item in the bagging area. It was my own tote. A colleague came over, waved it through, and did not make a thing of it. The machine still needs a calmer voice.

  Google